[PLACEHOLDER: An internal tool the operations team asked to keep]
- Client
- [PLACEHOLDER: Client name]
- Year
- 2024
- Services
- Product design, Website design
- Role
- Lead design
![[PLACEHOLDER: One sentence on what the hero image shows and the detail to notice.]](/_astro/16x9-a.DLC_FPHD_6yTcP.svg)
- Problem
- [PLACEHOLDER: The operations team ran daily work across spreadsheets and chat, and errors surfaced only at the end of the month.]
- Approach
- [PLACEHOLDER: We designed one tool around the three tasks they repeated most, and left everything else out of the first release.]
- Outcome
- [PLACEHOLDER: What is true now, with a real number only if one exists.]
[PLACEHOLDER: Three tasks, repeated all day]
[PLACEHOLDER: Describe how we found the three tasks: what we watched, who we spoke to, and what surprised us. Keep the section between 80 and 150 words.]
[PLACEHOLDER: Errors visible on the day they happen]
[PLACEHOLDER: Explain the core design decision and the trade-off it made. Let the images that follow show the screens.]
[PLACEHOLDER: A public page from the same parts]
[PLACEHOLDER: Close with how the same components later built the client's public status page, and what that saved the team.]